The terms that apply to text messages sent and received through Reterna’s business phone line.
Reterna, operated by Ander Wolf LLC, runs a customer care and consultation text messaging programme from its business phone line, (909) 328-6507. We use it to answer questions from prospective and current clients, to confirm and reschedule consultations, and to follow up on conversations you have started with us.
This is a conversational programme between you and a person at Reterna. It is not a bulk marketing or promotional broadcast list.
We only text people who have agreed to be texted. You can give that agreement in either of these ways:
Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy anything from Reterna, and declining will not change the price or the service you receive.
We do not text strangers. We do not send text messages to numbers taken from purchased lists, business directories, scraped sources, or any third party. If you have not contacted us or given us your number directly, you will not hear from this line.
Messages are related to your enquiry or your account with Reterna, and typically include:
Sample messages:
Message frequency varies depending on the conversation. Message and data rates may apply according to your plan with your mobile carrier.
Reply STOP to any message from us at any time. We will send a single confirmation that you have been unsubscribed, and after that we will not text you again unless you opt back in. You can opt back in at any time by texting us again or by asking us to resume.
You may also opt out by emailing hello@reterna.health or by telling us on a call.
Reply HELP to any message and we will respond with support information. You can also reach a person at hello@reterna.health or on (909) 328-6507.
Supported carriers include the major US mobile carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and on factors outside our control, so we do not guarantee that any given message will arrive or arrive on time. Please do not rely on text messages for anything urgent or time-critical.
How we handle the information you send us is set out in our Privacy Policy. In short, and to be explicit about mobile data:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All of the sharing categories described in our Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Mobile information is shared only with the providers that operate our phone and messaging systems, solely to deliver the messages you have asked for, and under obligations of confidentiality.
This line is for business communication with med spa owners and operators. Please do not send patient names, patient contact details, treatment records, or any other protected health information to this number. If you need to share something about a patient, contact us and we will route it through the appropriate HIPAA-covered channel under our Business Associate Agreement.
You must be at least 18 years old and the account holder for, or have permission from the account holder of, the mobile number you use to interact with us. Tell us if your number changes or is reassigned, so that we do not message someone who has not agreed to hear from us.
We may update these terms as our services or the applicable rules change. The effective date at the top of this page shows the current version. Continuing to exchange messages with us after a change means you accept the updated terms.
600 West Broadway, Suite 700-100A, PMB 70272
San Diego, CA 92101
Email: hello@reterna.health
Phone & text: (909) 328-6507